About Us

So, why choose us?

At Insight Shops, we differentiate ourselves by:

• Specializing in video mystery shopping for over 30 years, which means we save you time and money.
• Only using professional mystery shoppers to ensure realistic prospect encounters. All our shoppers have gone through a rigorous selection process, background checks, and ongoing evaluations so you can count on them to be highly qualified, polite, and of the highest caliber.
• Fast five business day turnaround after the shop date to email you a PDF shop report and link to the shop video or the written competition shop.
• Publishing an Annual Benchmark Report exclusively for our clients so they can compare themselves against other Insight Shop clients. You won’t find that level of attention to detail at other shopping companies. They simply don’t have the national reach that we have to allow for effective comparisons.
• Utilizing ShopMetrics, the leading edge mystery shopping software platform, featuring customizable client dashboards and superior data analysis.
• Shop, Coach, Train system – In addition to video mystery shopping, we also offer customized sales training programs, one-on-one phone coaching, and webinars tailored around your teams’ specific needs.
• Ability to customize shop scorecards so you can incorporate business-specific details and existing training areas into your scorecard.
• Post-shop debriefing included with our service is a complimentary consultation with a team member about the results of your shops. We will show you the various trend reports that are included with our video shop service so you can see at a glance how to zero in on problem areas.