A professional mystery shopper visits your business as a prospective customer and covertly video records their meeting with your sales associate, capturing all aspects of the sales presentation. An independent reviewer then watches the entire video and evaluates and grades the sales associate’s presentation on a number of criteria including qualifying, demonstration, and closing. You receive a digital copy of the shop video as well as a PDF report detailing the strengths and weaknesses of each sales associate. We also provide sales team summary reports so you’ll have better understanding of your overall team’s strengths and weaknesses.
Unlike other shopping companies who only provide shop reports, Insight Shops is unique because we provide a full-service solution with our integrated sales coaching and training services. By utilizing the shop results our sales coach/trainer works directly with individual sales associates and sales teams to improve their sales skills, helping them achieve greater success.
So why call anybody else when we can do it all? Efficiently, timely, and most important, effectively so that your sales increase.
A professionally trained video mystery shopper visits your business as a prospective customer and covertly video records their meeting with your sales associate, capturing all aspects of the sales presentation. Shoppers are matched as closely as possible to a client’s requested demographic and profile. Insight Shops' shop report details your agent’s scorecard results, links to view or download the shop video, and electronic copies of follow up voicemails and emails.
Our shoppers visit your competition and find out everything you need to know about them, including incentives, pricing, bestselling items, financing, etc. To comply with individual state audio/video recording laws, Insight Shops provides either a written report or video shop, depending on the competitor's location. Collateral material collected during the shop is also forwarded.
Our shoppers report the response time after entering a lead on your website or call center and record the phone call that leads to the on-site appointment. Insight Shops' report details how the handover to the on-site sales rep is managed as well as electronic copies of phone calls, voicemails, and emails.
Our shoppers initiate a live chat with your online sales agents to inquire about specific services, products, and promotions. Insight Shops' report details the chat response time and scores the online sales agents on various areas including: soft skills, writing/chatting style, product knowledge, and follow up. Electronic copies of the online chat, follow up voicemails, and emails are provided.
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